Why a virtual leasing center?

A virtual leasing center is more than just an apartment call center or an answering service. It’s a way to lift the burden from your on-site team, and it frees up time for them to focus on what they are really good at - closing new leases and keeping current residents happy. With the LRS Team supporting your operations by answering your calls, chats, and emails, your on-site team can pursue revenue-driving activities, and you can stop missing valuable leads and opportunities.


Support my local staff

Why choose Live Response Solutions?

24/7 LIVE CALL & EMAIL ANSWERING

US-based multifamily professionals respond to inbound requests.

Our team will work as an extension of your leasing team, answering questions about your property as if they worked on site. We ensure that renters have a seamless experience, never knowing they’re speaking to someone in a call center. Just like your on-site team, the LRS team will know your property intimately. They’ll answer questions about availability, pricing, applications, and property amenities. They’ll also schedule onsite tours and appropriately route maintenance issues. We won’t just pass along a message and further burden your on-site team. We’ll handle all of the details so your onsite team can process the requests quickly.


Assist my on-site team

AD SOURCE TRACKING & LEAD SCORING

Gain new insight into ad source performance.

The LRS team uses tracking numbers to more accurately attribute lead sources. Our team also scores your leads based on lead source, demographics, rent amount, contact information, and move-in date. Plus, get a scorecard for your on-site performance and help your team focus on best practices.


Help me analyze incoming leads

Features


Why a virtual leasing center?

A virtual leasing center is more than just an apartment call center or an answering service. It’s a way to lift the burden from your on-site team, and it frees up time for them to focus on what they are really good at - closing new leases and keeping current residents happy. With the LRS Team supporting your operations by answering your calls, chats, and emails, your on-site team can pursue revenue-driving activities, and you can stop missing valuable leads and opportunities.


Support my local staff

Why choose Live Response Solutions?

24/7 LIVE CALL & EMAIL ANSWERING

US-based multifamily professionals respond to inbound requests.

Our team will work as an extension of your leasing team, answering questions about your property as if they worked on site. We ensure that renters have a seamless experience, never knowing they’re speaking to someone in a call center. Just like your on-site team, the LRS team will know your property intimately. They’ll answer questions about availability, pricing, applications, and property amenities. They’ll also schedule onsite tours and appropriately route maintenance issues. We won’t just pass along a message and further burden your on-site team. We’ll handle all of the details so your onsite team can process the requests quickly.


Assist my on-site team

AD SOURCE TRACKING & LEAD SCORING

Gain new insight into ad source performance.

The LRS team uses tracking numbers to more accurately attribute lead sources. Our team also scores your leads based on lead source, demographics, rent amount, contact information, and move-in date. Plus, get a scorecard for your on-site performance and help your team focus on best practices.


Help me analyze incoming leads

Features

Capture leads


  • Live answering for calls and emails 24/7.
  • Appointment setting.
  • Live chat services.

Track leads


  • Marketing source tracking.
  • Call tracking and recording.
  • Lead scoring.
  • Telephone performance analysis scorecard.

Manage leads and residents


  • MaxLeases CRM.
  • Emergency maintenance dispatch 24/7.

Every lead you miss costs revenue,
but every lead you answer costs time.

LRS responds to incoming leads around the clock, capturing revenue without impacting your on-site team’s time. Schedule a 30-minute demo to learn more about how LRS can improve your ROI and boost your customer service.



¹MaxLeases, January 2018-June 2018.
²DestinationCRM , "Business Voicemail Goes Unanswered" (Nov. 1, 2004).
³MaxLeases, July 2018.