Renters expect quick and clear responses from properties, but busy leasing teams have a lot to juggle from following up with new leads to fielding resident requests. That’s why it’s crucial to use time-saving, effective communication solutions that take the pressure off your team.
Media Center PRO™ and Contact Center™ were designed specifically for multifamily, with busy property teams in mind. These solutions effortlessly handle the influx of inquiries, and keep renters happy with highly automated, intelligent and human-powered communication solutions. Here’s how…
Renter Communication Done Right
Reach renters on their preferred channels
31% of consumers said they want options when it comes to how they communicate with a business.¹
Media Center PRO enables automated communication, and email and text blasts to renters in as few as 3 clicks. Respond back to all replies in the same unified text and email inbox for easy handling.
75% of consumers favor live chat as the preferred communication.²
Contact Center offers live chat and intelligent web chat 24/7 that answers renter questions instantly, keeping them engaged with your property for leasing and retention.
Respond quicker to win renter favor
60% of customers expect an immediate response when contacting live chat.² Additionally, 51% of customers want businesses available 24/7.²
Contact Center is ready to respond quickly to multiple, simultaneous renter inquiries around the clock.
Media Center PRO seamlessly nurtures a renter's journey and brings together all renter communications in a unified text-and-email inbox for easy tracking and quick handling.
Eliminate repetitive tasks with automation
Media Center PRO can automatically send a video tour, survey residents’ satisfaction, generate new reviews, and opt renters into marketing communications with ease. Included drip campaigns help to effortlessly nurture prospects and retain residents without any experience needed.
Contact Center helps qualify leads and generates guest cards automatically in your PMS.
Streamline operations with integrations
Contact Center ensures guest cards from website or phone leads automatically populate in your favorite PMS as soon as they’re submitted for easy follow-up.
Media Center PRO connects with your PMS such as Yardi, Entrata, and Appfolio to easily sync renter contacts and refresh instantly when they’ve moved in or out from your community.
Take it from our customers…
Incorporating Media Center PRO into our day-to-day leasing operations has been a breeze.
We love the simplicity of being able to send an email with a customized message and photo to our residents with the click of a button. Media Center PRO is very user-friendly, which helps out in navigating all that it has to offer. We continue to discover new features each day and are excited to have this new platform to use!
Natalie Sheidler | Property Manager, Camden Place Apartments
If I had to have another leasing person there, that would be another $2,500 to $3,500 a month person that I would have to hire.
With [RentPath’s] call center and the [Contact Center] product, I don’t have to have that extra person.
Mark Copeland | VP Operations at Related Companies
Product features
Media Center PRO™
Highly automated email & text renter communication platform
Unified 2-way email and text inbox
Email and text blasts or individual messaging capability
Smart, simplified audience targeting
Ready-to-go automations for renewals, tour scheduling, review generation and more
Expertly-designed email and flyer templates
Assess renter satisfaction with automated surveys
Integrates with your favorite PMS for easy contact syncing and messaging
Track success with detailed campaign reporting
Contact Center Express™
24/7 intelligent web chat
Responds to multiple, simultaneous renter inquiries 24/7
Captures 100% of incoming web chats
Qualifies leads and automatically submits guest card to your PMS
Allows prospects to view photos and 3D tours on their time
Self-serve appointment bookings for renters
Offers rent specials to entice prospects
Contact Center PRO™
24/7 phone and web chats with live leasing agents
Phone calls answered by live agents 24/7
Maintenance issues escalated by live agents 24/7
Web chats answered by live agents
Tour appointments scheduled by live agents
Tracking for all advertising sources
Guest cards created in your PMS
Insights & analytics for call, appointment, marketing and maintenance performance
Improve your renter communications
Want more information on our renter communication products? Submit your information in the form below and one of our friendly, helpful representatives will help build a custom plan, tailor-made to your unique needs and budget.
Sources:
1 G2, Learn Hub, October 2020
2 TechJury, March 2021